Passenger Terms & Conditions

1. Quotations

• All quotations are valid for 7 (seven) days from the date shown on the quotation.
• All services quoted are subject to availability at the time the booking is made.
• A booking is confirmed only once the quotation has been accepted and Spurwing has issued an invoice.
• No service will be performed unless the required payment has been received.

2. Payment and invoices

• Full payment is due 30 (thirty) days prior to departure.
• For bookings made fewer than 30 (thirty) days before departure, full payment must accompany the booking.

3. Operating conditions

• Pick-up and drop-off times are estimates only. Spurwing will use its best endeavours to adhere to the scheduled times.
• Spurwing will not be responsible for delays or problems resulting from incorrect pick-up or drop-off information supplied by the client.
• Spurwing reserves the right to alter routes and stops where reasonably necessary for client safety or operational requirements.
• Due to the nature of road transfers and circumstances beyond Spurwing’s reasonable control, transfer times may vary.

Spurwing will not be liable for losses arising from missed flights or related costs, including indirect or consequential loss, where the delay results from circumstances beyond its control.

Any liability of Spurwing will be limited to the value of the services booked, subject to applicable law.

4. Insurance and personal belongings

• Spurwing vehicles are insured and carry passenger liability insurance.
• Passengers remain responsible for ensuring that they have adequate personal travel insurance.

Personal insurance should cover, where appropriate:

• cash
• luggage
• personal possessions
• electronic devices
• equipment
• items of personal or sentimental value.

5. Cancellations

• Cancellation charges may apply where a service is cancelled fewer than 7 (seven) days before departure.
• A 100% cancellation fee applies to no-shows, regardless of the circumstances.

6. Inclusions and exclusions

Unless otherwise stated on the quotation, transfers and day tours include:

• a driver-guide
• an air-conditioned vehicle
• fuel
• toll fees
• entrance fees specifically noted on the quotation.

The following are excluded:

• entrance fees not listed on the quotation
• meals, unless specifically included
• items of a personal nature.

7. Airport pickups

For airport pickups, the driver will wait with an airport board displaying the client’s name.

If you have difficulty locating the driver, experience baggage delays or need assistance on arrival, call the Spurwing emergency number: +27 82 894 0066. This number is for arrival assistance only; general enquiries should go to +27 82 499 7733 or info@spurwingtourism.com.

8. Credit card payments

When paying by credit card, 3% (three percent) commission must be added to the price as the merchant’s fee.

9. Entire agreement

These Terms and Conditions, together with the accepted quotation and invoice, constitute the agreement between the parties unless another written agreement expressly applies.

Any amendment must be agreed in writing by the relevant parties.

10. Governing law

This agreement is governed by the laws of the Republic of South Africa and is subject to the jurisdiction of the South African courts.

11. Contact

Spurwing Tourism Services
61 Basroyd Drive, Bassonia, 2061, South Africa
+27 82 499 7733
info@spurwingtourism.com
Company registration number 99/001167/23 · VAT number 4380179228 · SATSA Membership No. 836