Privacy Policy

1. Who we are

Spurwing Tourism Services is a South African tourism business providing travel planning, tours, safari arrangements, accommodation reservations, transfers, group travel and related tourism services.

For purposes of POPIA, Spurwing Tourism Services is the responsible party for personal information processed in connection with our services, unless otherwise stated.

Contact details:
info@spurwingtourism.com
+27 82 499 7733
61 Basroyd Drive, Bassonia, 2061, South Africa

2. Information we may collect

Depending on your enquiry or booking, we may collect information including:

• your name and contact details
• email address and telephone number
• nationality or country of residence where relevant to a booking
• travel dates and itinerary preferences
• accommodation, tour and transport requirements
• passenger or traveller details needed to make reservations
• dietary, accessibility or other travel requirements that you choose to provide
• correspondence between you and Spurwing Tourism Services
• booking and transaction information
• information submitted through website enquiry or booking forms
• technical information generated when you use our website, such as browser, device and basic analytics information

Where a supplier requires additional information to fulfil a booking, we will request only information reasonably necessary for that purpose.

3. Why we process personal information

We may process personal information in order to:

• respond to enquiries
• prepare quotations and itineraries
• make and manage travel reservations
• communicate changes or information relevant to a booking
• arrange accommodation, tours, transfers, guides and other travel services
• communicate with hotels, lodges, activity providers, transport operators and other suppliers involved in your travel arrangements
• process or administer payments and booking records
• provide customer support
• meet accounting, legal, regulatory and record-keeping obligations
• improve our website and services
• prevent misuse, fraud or security incidents
• send marketing communications where legally permitted and where you have not opted out

4. Sharing information with travel suppliers

Travel arrangements frequently require us to provide relevant traveller information to third-party suppliers.

These may include:

• hotels and safari lodges
• tour and activity providers
• guides
• transport operators
• destination management partners
• payment providers
• technology and booking service providers
• professional advisers or authorities where legally required

We only provide information reasonably necessary to arrange or administer the relevant service.

Some suppliers may operate independently and process your information under their own privacy policies.

5. International and cross-border processing

Where your travel arrangements involve suppliers, technology providers or services located outside South Africa, personal information may need to be transferred or processed outside South Africa.

Where applicable, Spurwing Tourism Services will take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable legal requirements.

6. Payment information

Where payments are processed through a third-party payment service provider, card or banking information may be processed directly by that provider.

Spurwing Tourism Services does not intentionally collect or store complete payment-card details unless specifically necessary and handled through an appropriately secured process.

7. Website forms and communication

Information submitted through our website forms is used primarily to respond to your enquiry, prepare travel arrangements or administer an existing booking.

Please avoid submitting unnecessary sensitive personal information through open enquiry forms.

8. Cookies and analytics

Our website uses cookies and similar technologies that are needed for it to work and to stay secure, for example to protect our enquiry forms from spam.

We use Google Analytics, a web analytics service provided by Google, to understand how our website is used and how our marketing performs. Google Analytics may record the pages you visit, how you arrived at our website (for example from a search engine, social media or another website), your approximate location, the type of device and browser you use, and interactions such as clicking a phone or email link or completing an enquiry form.

We do not send the content of your enquiry, your name, email address, telephone number or message text to Google Analytics.

Advertising tracking is not currently enabled. We do not use Google Analytics for advertising, remarketing or ad personalisation.

Where consent is required, including for visitors in the European Economic Area, the United Kingdom and Switzerland, analytics cookies are only used after you accept them. You can accept or decline analytics, or change your choice at any time, using Cookie settings at the foot of any page.

Google Analytics data that is linked to cookies or other identifiers is kept for up to 14 months and then deleted automatically. Google may process this information outside South Africa (see section 5).

9. Direct marketing

We may occasionally send information about Spurwing Tourism Services products or services where permitted by law.

Where consent is required, we will seek that consent.

You may object to or unsubscribe from direct marketing communications at any time using the unsubscribe facility provided or by contacting us.

We will not sell your personal information to advertisers or unrelated third parties.

10. How long we keep information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including booking administration, customer service, accounting, legal and regulatory requirements.

When information is no longer reasonably required, it will be deleted, destroyed, de-identified or securely archived as appropriate.

11. Information security

We use reasonable organisational and technical measures designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet-based service can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we process.

12. Your rights

Subject to applicable law, you may have the right to:

• ask whether we hold personal information about you
• request access to your personal information
• request correction or updating of inaccurate information
• request deletion or destruction of information where legally appropriate
• object to certain processing
• withdraw consent where processing is based on consent
• object to direct marketing
• lodge a complaint with the Information Regulator of South Africa

Requests may be sent to:

info@spurwingtourism.com

We may need to verify your identity before providing or changing personal information.

13. Information regulator

You may contact the Information Regulator of South Africa regarding concerns about the processing of personal information.

Current regulator contact information is available at:

https://inforegulator.org.za/

14. Children’s information

Travel bookings may sometimes require information about children travelling with parents or guardians.

We process such information only where reasonably necessary for travel arrangements and where it is supplied by, or with the authority of, a parent, guardian or other authorised person.

15. Third-party websites

Our website may contain links to third-party websites.

Spurwing Tourism Services is not responsible for the privacy practices or content of websites operated by third parties.

16. Changes to this policy

We may update this Privacy Policy when our services, technology or legal obligations change.

The latest version published on this website will apply from the date shown above.

17. Contact us

Questions or requests relating to privacy or personal information may be directed to:

Spurwing Tourism Services
61 Basroyd Drive, Bassonia, 2061, South Africa
+27 82 499 7733
info@spurwingtourism.com